Offer Terms
This document is an official offer and defines the terms for selling tickets to cultural and mass events through the website qiosk.am (hereinafter referred to as the "Seller"). By purchasing tickets on the qiosk.am website, the buyer fully agrees with the terms outlined below.
1. General Provisions
1.1. The Seller provides ticket sales services for events organized by third parties (hereinafter referred to as the "Organizer").
1.2. All information about the event, including the date, time, venue, ticket price, and other conditions, is available on the qiosk.am website.
1.3. The purchase of tickets is only possible after full and unconditional acceptance of these offer terms. The Buyer is obliged to familiarize themselves with the terms before making a purchase.
2. Ordering and Payment Process
2.1. The Buyer selects the event, fills out the order form, provides the required details, and makes the payment using one of the offered methods.
2.2. After payment confirmation, the Buyer receives an electronic ticket at the email address they provided.
2.3. The Seller is not responsible for any errors made by the Buyer during the order process (including errors in contact details), which may result in the non-delivery of tickets.
3. Ticket Return Policy
3.1. Tickets purchased on the qiosk.am website are refundable with the deduction of a service fee.
3.2. Service fee rates:
- For ticket returns more than 7 days before the event, the service fee is 10% of the ticket price.
- For ticket returns less than 7 days but more than 3 days before the event, the service fee is 20% of the ticket price.
- Tickets for events starting in 72 hours or less are non-refundable.
3.3. In the event of a cancellation or postponement by the Organizer, ticket refunds are made without deduction of the service fee.
3.4. Refunds are processed by the bank within 7 working days. The Seller is not responsible for any delays in fund transfers by the bank.
4. Responsibilities of the Parties
4.1. The Seller is responsible for fulfilling its obligations under these offer terms.
4.2. The Seller is not responsible for the cancellation, postponement, or change of event conditions, as such decisions are made by the Organizer.
4.3. The Seller is not liable for any losses incurred by the Buyer due to late use of tickets, tardiness to the event, or failure to use the ticket.
5. Privacy and Data Protection
5.1. The Seller undertakes to maintain confidentiality and not disclose the Buyer's personal data to third parties without their consent, except as required by law.
5.2. The Seller uses the Buyer's data exclusively for processing the order and fulfilling its obligations under these offer terms.
6. Final Provisions
6.1. These offer terms come into effect from the moment of their publication on the qiosk.am website and remain in force until they are revoked by the Seller.
6.2. The Seller reserves the right to amend these terms without prior notice to the Buyer. The changes take effect from the moment they are published on the qiosk.am website.
